Experience product innovations at Interclima 2024
- 30 Sep to 3 Oct, Hall 3, Booth K090
Give feedback with Homematic IP
We are very interested in your opinion. Feedback from smart home users is important to us because it helps us to improve our products – which in turn benefits you. It’s not unusual for us to add a function or relaunch a product based on feedback from a customer, for unstance.
Give feedback
There are many ways to reach us.
Feel free to use our social media channels on Facebook, Instagram and YouTube to give us feedback. You can also contact technical support directly if you have any questions, comments or problems. We look forward to receiving your feedback!
Technical support for customers
Have you purchased a product from the Homematic IP system and now have a question about it? Our technical support team will be happy to help you. Please send us a detailed description of your query as well as photos, screenshots or videos of your configuration.
You can reach us from Monday to Thursday from 09:00 to 16:00 and on Fridays from 09:00 to 15:00 under the telephone number +49 491 / 600 8 600 or you can write to us using our contact form.
Our sales partners are here to help you with any questions you may have prior to purchasing:
- General enquiries and sales
- Detailed system designs based on service specifications, descriptions or floor plans
- On-site service: mounting and installing devices, commissioning and setting up in the app
- creating tailored programming using the automation editor
Use our practical search function to find your local sales partner.
Downloads
You can find a lot of important information about our products and our company here: Brochures, operating manuals, catalogues and much more.
User Guide
Find out exactly what is possible with Homematic IP in our comprehensive User Guide. Download it now!
Questions & answers
Good advice should never be expensive. Our overview gives you answers to the most frequently asked questions about our products and smart homes in general.
YouTube
Around 14,000 subscribers, 175 videos, and over 8 million views: that’s our YouTube channel, where you can find something of interest about practically every product. Tutorials, live streams, product films and trade fair reports
Over 30,000 smart home fans follow us on Facebook, where we regularly present applications, provide information about new products and are ready for your questions and comments.
You can find good tips and interesting inspiration on our Instagram profile. Several times a week, we show you how you can make your smart home even smarter.
Online seminars
Get more information about the Homematic IP system and its advantages quickly and easily. See for yourself how intuitive and user friendly our smart home solutions are in our online seminars.
The basic online seminar provides an overview of the Homematic IP product portfolio and the wide range of applications. The system is set up with selected products live in the seminar. This gives you a good idea of how easy it is to install and operate the devices.
You can find all the current online seminars here. Select something suitable now.
What our customers say
No one can tell better than our customers how well Homematic IP smart home solutions perform in everyday use. We are always happy to receive their feedback on our products. Whether praise or criticism, every bit of feedback helps us to become better. And to better understand our customers and their wishes.
"My smart home feeling is when my house does the things I do manually every day, over and over again, automatically for me." Here, he relies on the smart functions that he can configure very easily and individually with the Homematic IP app. The broad product portfolio of Homematic IP makes it particularly easy for Alexander to combine different solutions - flexibly by radio or also wired and thus particularly fail-safe. "That's smart!"
– Alexander from Schwarmstedt –
"Heinz Joachim aus Nachrodt-Wiblingwerde ist begeisterter Homematic IP Anwender. Ihn fasziniert die Einfachheit von Homematic IP. "Das System ist einfach einzurichten und zu bedienen." Unter diesen Bedingungen kann Smart Home aus seiner Sicht auch das Leben älterer Menschen bereichern. "Das ist Technik, die auch ältere Menschen begeistert!"
– Heinz Joachim aus Nachrodt-Wiblingwerde –
Innovations, ideas, impulses: your news
Get first-hand news about the latest innovative smart home solutions.
27. September 2024
05. September 2024
02. September 2024
12. August 2024
09. July 2024
08. July 2024
04. June 2024
03. March 2024