Breadcrumb Home Service Contact us We look forward to hearing from you Have you purchased one of our products and now need technical support? Would you like to find out about opportunities for installation partners or specialist dealers? Or do you have any questions about our company? We are always happy to hear what you have to say! You will find the right contact person for every topic in our list of contacts. Are you already familiar with the other sections such as FAQs or Downloads? You might find a quick answer to your question here. How can we help you? Please make a selection.I have a question about a product I bought.I have a sales enquiry.I am interested in Homematic IP and have a question.I would like to become a Homematic IP installation partner.I am interested in a cooperation. - Please specify your request. -Building project / procurement of a specialistTrading partnerTraining and seminarsgeneral distribution request - Which central unit do you have? - Smart Home Central CCU3Access Point (LAN/WLAN)I have no central Sie sind Installateur oder Elektriker und möchten von den Vorteilen eines autorisierten Homematic IP Installationspartner profitieren? Dann sind Sie hier an der richtigen Stelle. Für technische Fragen wählen Sie bitte den Punkt "Ich habe eine Frage zu einem gekauften Produkt". Allgemein Company Salutation - Select -MrMsdiverse First name Last name E-mail Phone Support 1 Support token Via the created six-digit support token, the technical support receives anonymised information about your system in order to be able to help you specifically with technical questions. How do I create a token using the Homematic IP app? Open the Homematic IP app In the app, open the menu via the "... More" button in the bottom right corner. Select "Info and Help Select "Support Confirm with "Query Please do not revoke the token until Support has contacted you, otherwise the transmitted token will lose its validity. You can exit the menu after the transmission and continue to use the app as usual. Support 2 Support token Via the created six-digit support token, the technical support receives anonymised information about your system in order to be able to help you specifically with technical questions. How do I create a token using the Homematic IP app? Open the Homematic IP app In the app, open the menu via the "... More" button in the bottom right corner. Select "Info and Help Select "Support Confirm with "Query Please do not revoke the token until Support has contacted you, otherwise the transmitted token will lose its validity. You can exit the menu after the transmission and continue to use the app as usual. Adresse Street, Number Postcode City Message Message Attachment Maximum 5 files.10 MB limit.Allowed types: gif, jpg, jpeg, png, bmp, pdf, doc, docx, mp4, zip, sbk. fg_haendler For purchasing advice, please contact one of our many local sales partners or contact one of our online partners. For larger projects, one of our 2,500 installation partners is at your disposal. Find a dealerFind an installation partner In addition, our user manual offers many insightful findings. Download User manual Data privacy I accept the privacy notice below. By making use of the support, you agree that your enquiry will be answered by the ELV/eQ-3 group of companies. If necessary and in compliance with the applicable data protection regulations, data will be passed on to affiliated companies in individual cases. If you do not wish this, please inform us immediately. However, it is then possible that we will not be able to solve your request to your full satisfaction. You can use the form above to send us your enquiry. Your data will be forwarded to us by e-mail via our provider and deleted immediately after we have responded, provided there are no legal obligations to retain the data. Your data will not be used for any other purpose or passed on to third parties. Leave this field blank Always here for you and your queries. Whether you have a question about a product, something isn’t working as you wanted, you’re looking for a specialist partner, or you simply want to give us feedback: we are always here to help. Image FAQs This is where you’ll find the most important questions and our answers about our smart home solutions. All FAQs Image Service Have you purchased a Homematic IP product and now have questions about how it works? Our technical support team will be happy to help you. Contact us Image Specialist tradespeople Are you looking for a good specialist tradesperson near you? Simply use the convenient search function here on our website. Find a specialist tradesperson Image Dealers You can get Homematic IP products and good advice all over Germany. Find the right dealer near you here. Find a dealer