We look forward to hearing from you

Have you purchased one of our products and now need technical support? Would you like to find out about opportunities for installation partners or specialist dealers? Or do you have any questions about our company? We are always happy to hear what you have to say! You will find the right contact person for every topic in our list of contacts.

Are you already familiar with the other sections such as FAQs or Downloads?  You might find a quick answer to your question here.

How can we help you?

Sie sind Installateur oder Elektriker und möchten von den Vorteilen eines autorisierten Homematic IP Installationspartner profitieren? Dann sind Sie hier an der richtigen Stelle. Für technische Fragen wählen Sie bitte den Punkt "Ich habe eine Frage zu einem gekauften Produkt".

Via the created six-digit support token, the technical support receives anonymised information about your system in order to be able to help you specifically with technical questions.

 
  • Open the Homematic IP app
  • In the app, open the menu via the "... More" button in the bottom right corner.
  • Select "Info and Help
  • Select "Support
  • Confirm with "Query
Please do not revoke the token until Support has contacted you, otherwise the transmitted token will lose its validity. You can exit the menu after the transmission and continue to use the app as usual.

Via the created six-digit support token, the technical support receives anonymised information about your system in order to be able to help you specifically with technical questions.

 
  • Open the Homematic IP app
  • In the app, open the menu via the "... More" button in the bottom right corner.
  • Select "Info and Help
  • Select "Support
  • Confirm with "Query
Please do not revoke the token until Support has contacted you, otherwise the transmitted token will lose its validity. You can exit the menu after the transmission and continue to use the app as usual.
Maximum 5 files.
10 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, pdf, doc, docx, mp4, zip, sbk.

For purchasing advice, please contact one of our many local sales partners or contact one of our online partners. For larger projects, one of our 2,500 installation partners is at your disposal.
Find a dealerFind an installation partner

In addition, our user manual offers many insightful findings.
Download User manual

By making use of the support, you agree that your enquiry will be answered by the ELV/eQ-3 group of companies. If necessary and in compliance with the applicable data protection regulations, data will be passed on to affiliated companies in individual cases. If you do not wish this, please inform us immediately. However, it is then possible that we will not be able to solve your request to your full satisfaction.

You can use the form above to send us your enquiry. Your data will be forwarded to us by e-mail via our provider and deleted immediately after we have responded, provided there are no legal obligations to retain the data. Your data will not be used for any other purpose or passed on to third parties.

Always here for you and your queries.

Whether you have a question about a product, something isn’t working as you wanted, you’re looking for a specialist partner, or you simply want to give us feedback: we are always here to help.

FAQ

FAQs

This is where you’ll find the most important questions and our answers about our smart home solutions.

Service

Service

Have you purchased a Homematic IP product and now have questions about how it works? Our technical support team will be happy to help you.

Installateur Suche

Specialist tradespeople

Are you looking for a good specialist tradesperson near you? Simply use the convenient search function here on our website.

Händler Suche

Dealers

You can get Homematic IP products and good advice all over Germany. Find the right dealer near you here.