Understand our products with Homematic IP A smart home system is only as helpful as it is practical to use on a daily basis. It must be as easy as possible to install and operate. That’s why we at Homematic IP attach great importance to making sure that you can easily understand and enjoy all our products. Understand our products Breadcrumb Home Get information in the form you prefer. Some of our customers like to read manuals, others surf our website for information, others still are social media users and prefer to watch YouTube videos. Whatever way you want to understand our products, with us you can. One thing remains the same: we’ll help you find answers to all your questions. Our sales partners are here to help you with any questions you may have prior to purchasing: General enquiries and sales Detailed system designs based on service specifications, descriptions or floor plans On-site service: mounting and installing devices, commissioning and setting up in the app creating tailored programming using the automation editor Use our practical search function to find your local sales partner. Find a sales partner Technical support for customers Have you purchased a product from the Homematic IP system and now have a question about it? Our technical support team will be happy to help you. Please send us a detailed description of your query as well as photos, screenshots or videos of your configuration. You can reach us from Monday to Thursday from 09:00 to 16:00 and on Fridays from 09:00 to 15:00 on telephone number +49 491 / 600 8 600 or you can write to us using our contact form. go to the contact form Downloads You can find a lot of important information about our products and our company here: Brochures, operating manuals, catalogues and much more. go to the downloads User Guide Find out exactly what is possible with Homematic IP in our comprehensive User Guide. Download it now! Download User Guide Questions & answers Good advice should never be expensive. Our overview gives you answers to the most frequently asked questions about our products and smart homes in general. View FAQs YouTube Around 14,000 subscribers, 175 videos, and over 8 million views: that’s our YouTube channel, where you can find something of interest about practically every product. Tutorials, live streams, product films and trade fair reports go to the Homematic IP YouTube channel Facebook Over 30,000 smart home fans follow us on Facebook, where we regularly present applications, provide information about new products and are ready for your questions and comments. go to the Homematic IP Facebook page Instagram You can find good tips and interesting inspiration on our Instagram profile. Several times a week, we show you how you can make your smart home even smarter. go to the Homematic IP Instagram profile Online seminars Get more information about the Homematic IP system and its advantages quickly and easily. See for yourself how intuitive and user friendly our smart home solutions are in our online seminars. The basic online seminar provides an overview of the Homematic IP product portfolio and the wide range of applications. The system is set up with selected products live in the seminar. This gives you a good idea of how easy it is to install and operate the devices. You can find all the current online seminars here. Select something suitable now. go to the online seminars What our customers say No one can tell better than our customers how well Homematic IP smart home solutions perform in everyday use. We are always happy to receive their feedback on our products. Whether praise or criticism, every bit of feedback helps us to become better. And to better understand our customers and their wishes. "My smart home feeling is when my house does the things I do manually every day, over and over again, automatically for me." Here, he relies on the smart functions that he can configure very easily and individually with the Homematic IP app. The broad product portfolio of Homematic IP makes it particularly easy for Alexander to combine different solutions - flexibly by radio or also wired and thus particularly fail-safe. "That's smart!" – Alexander from Schwarmstedt – "Heinz Joachim aus Nachrodt-Wiblingwerde ist begeisterter Homematic IP Anwender. Ihn fasziniert die Einfachheit von Homematic IP. "Das System ist einfach einzurichten und zu bedienen." Unter diesen Bedingungen kann Smart Home aus seiner Sicht auch das Leben älterer Menschen bereichern. "Das ist Technik, die auch ältere Menschen begeistert!" – Heinz Joachim aus Nachrodt-Wiblingwerde – Always here for you and your queries. Whether you have a question about a product, something isn’t working as you wanted, you’re looking for a specialist partner, or you simply want to give us feedback: we are always here to help. Image FAQs This is where you’ll find the most important questions and our answers about our smart home solutions. All FAQs Image Service Have you purchased a Homematic IP product and now have questions about how it works? Our technical support team will be happy to help you. Contact us Image Specialist tradespeople Are you looking for a good specialist tradesperson near you? Simply use the convenient search function here on our website. Find a specialist tradesperson Image Dealers You can get Homematic IP products and good advice all over Germany. Find the right dealer near you here. Find a dealer Innovations, ideas, impulses: your news Get first-hand news about the latest innovative smart home solutions. 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June 2025 New energy dashboard, DoorBird integration and many more functions for the Homematic IP app In addition to the eagerly awaited integration for DoorBird video door stations, the update 3.5.13 for the free Homematic IP app contains numerous other new features. The new version will be rolled out gradually from now on. 27. May 2025 DoorBird and Homematic IP now connected - for greater convenience and security. Access control is now even smarter: The announced cloud-to-cloud integration between DoorBird and Homematic IP will be released with the Homematic IP app update 3.5.13. 26. May 2025 Green thumbs, fully automatic: the new Homematic IP Watering Actuator The Homematic IP watering actuator makes watering a relaxed pleasure and saves valuable water at the same time. 20. May 2025 Show more
"My smart home feeling is when my house does the things I do manually every day, over and over again, automatically for me." Here, he relies on the smart functions that he can configure very easily and individually with the Homematic IP app. The broad product portfolio of Homematic IP makes it particularly easy for Alexander to combine different solutions - flexibly by radio or also wired and thus particularly fail-safe. "That's smart!" – Alexander from Schwarmstedt –
"Heinz Joachim aus Nachrodt-Wiblingwerde ist begeisterter Homematic IP Anwender. Ihn fasziniert die Einfachheit von Homematic IP. "Das System ist einfach einzurichten und zu bedienen." Unter diesen Bedingungen kann Smart Home aus seiner Sicht auch das Leben älterer Menschen bereichern. "Das ist Technik, die auch ältere Menschen begeistert!" – Heinz Joachim aus Nachrodt-Wiblingwerde –
Available from now on: the new Homematic IP glass series Homematic IP presents the elegant and innovative glass series, which is available from now on. 17. June 2025
New energy dashboard, DoorBird integration and many more functions for the Homematic IP app In addition to the eagerly awaited integration for DoorBird video door stations, the update 3.5.13 for the free Homematic IP app contains numerous other new features. The new version will be rolled out gradually from now on. 27. May 2025
DoorBird and Homematic IP now connected - for greater convenience and security. Access control is now even smarter: The announced cloud-to-cloud integration between DoorBird and Homematic IP will be released with the Homematic IP app update 3.5.13. 26. May 2025
Green thumbs, fully automatic: the new Homematic IP Watering Actuator The Homematic IP watering actuator makes watering a relaxed pleasure and saves valuable water at the same time. 20. May 2025