Understand our products with Homematic IP
A smart home system is only as helpful as it is practical to use on a daily basis. It must be as easy as possible to install and operate. That’s why we at Homematic IP attach great importance to making sure that you can easily understand and enjoy all our products.
Get information in the form you prefer.
Some of our customers like to read manuals, others surf our website for information, others still are social media users and prefer to watch YouTube videos. Whatever way you want to understand our products, with us you can. One thing remains the same: we’ll help you find answers to all your questions.
Our sales partners are here to help you with any questions you may have prior to purchasing:
- General enquiries and sales
- Detailed system designs based on service specifications, descriptions or floor plans
- On-site service: mounting and installing devices, commissioning and setting up in the app
- creating tailored programming using the automation editor
Use our practical search function to find your local sales partner.
Technical support for customers
Have you purchased a product from the Homematic IP system and now have a question about it? Our technical support team will be happy to help you. Please send us a detailed description of your query as well as photos, screenshots or videos of your configuration.
You can reach us from Monday to Thursday from 09:00 to 16:00 and on Fridays from 09:00 to 15:00 on telephone number +49 491 / 600 8 600 or you can write to us using our contact form.
Downloads
You can find a lot of important information about our products and our company here: Brochures, operating manuals, catalogues and much more.
User Guide
Find out exactly what is possible with Homematic IP in our comprehensive User Guide. Download it now!
Questions & answers
Good advice should never be expensive. Our overview gives you answers to the most frequently asked questions about our products and smart homes in general.
YouTube
Around 14,000 subscribers, 175 videos, and over 8 million views: that’s our YouTube channel, where you can find something of interest about practically every product. Tutorials, live streams, product films and trade fair reports
Over 30,000 smart home fans follow us on Facebook, where we regularly present applications, provide information about new products and are ready for your questions and comments.
You can find good tips and interesting inspiration on our Instagram profile. Several times a week, we show you how you can make your smart home even smarter.
Online seminars
Get more information about the Homematic IP system and its advantages quickly and easily. See for yourself how intuitive and user friendly our smart home solutions are in our online seminars.
The basic online seminar provides an overview of the Homematic IP product portfolio and the wide range of applications. The system is set up with selected products live in the seminar. This gives you a good idea of how easy it is to install and operate the devices.
You can find all the current online seminars here. Select something suitable now.
What our customers say
"My smart home feeling is when my house does the things I do manually every day, over and over again, automatically for me." Here, he relies on the smart functions that he can configure very easily and individually with the Homematic IP app. The broad product portfolio of Homematic IP makes it particularly easy for Alexander to combine different solutions - flexibly by radio or also wired and thus particularly fail-safe. "That's smart!"
– Alexander from Schwarmstedt –
"Heinz Joachim aus Nachrodt-Wiblingwerde ist begeisterter Homematic IP Anwender. Ihn fasziniert die Einfachheit von Homematic IP. "Das System ist einfach einzurichten und zu bedienen." Unter diesen Bedingungen kann Smart Home aus seiner Sicht auch das Leben älterer Menschen bereichern. "Das ist Technik, die auch ältere Menschen begeistert!"
– Heinz Joachim aus Nachrodt-Wiblingwerde –
Innovations, ideas, impulses: your news
Get first-hand news about the latest innovative smart home solutions.
