Technical support for customers
Have you purchased a product from the Homematic IP system and now have a question about it? Our technical support team will be happy to help you. Please send us a detailed description of your query as well as photos, screenshots or videos of your configuration.
You can reach us from Monday to Thursday from 09:00 to 16:00 and on Fridays from 09:00 to 15:00 under the telephone number +49 491 / 600 8 600 or you can write to us using our contact form.
Our sales partners are here to help you with any questions you may have prior to purchasing:
- General enquiries and sales
- Detailed system designs based on service specifications, descriptions or floor plans
- On-site service: mounting and installing devices, commissioning and setting up in the app
- creating tailored programming using the automation editor
Around 14,000 subscribers, 175 videos, and over 8 million views: that’s our YouTube channel, where you can find something of interest about practically every product. Tutorials, live streams, product films and trade fair reports
Over 30,000 smart home fans follow us on Facebook, where we regularly present applications, provide information about new products and are ready for your questions and comments.
You can find good tips and interesting inspiration on our Instagram profile. Several times a week, we show you how you can make your smart home even smarter.
Get more information about the Homematic IP system and its advantages quickly and easily. See for yourself how intuitive and user friendly our smart home solutions are in our online seminars.
The basic online seminar provides an overview of the Homematic IP product portfolio and the wide range of applications. The system is set up with selected products live in the seminar. This gives you a good idea of how easy it is to install and operate the devices.
You can find all the current online seminars here. Select something suitable now.
"My smart home feeling is when my house does the things I do manually every day, over and over again, automatically for me." Here, he relies on the smart functions that he can configure very easily and individually with the Homematic IP app. The broad product portfolio of Homematic IP makes it particularly easy for Alexander to combine different solutions - flexibly by radio or also wired and thus particularly fail-safe. "That's smart!"
– Alexander from Schwarmstedt –
"Heinz Joachim aus Nachrodt-Wiblingwerde ist begeisterter Homematic IP Anwender. Ihn fasziniert die Einfachheit von Homematic IP. "Das System ist einfach einzurichten und zu bedienen." Unter diesen Bedingungen kann Smart Home aus seiner Sicht auch das Leben älterer Menschen bereichern. "Das ist Technik, die auch ältere Menschen begeistert!"
– Heinz Joachim aus Nachrodt-Wiblingwerde –