Give feedback with Homematic IP

We are very interested in your opinion. Feedback from smart home users is important to us because it helps us to improve our products – which in turn benefits you. It’s not unusual for us to add a function or relaunch a product based on feedback from a customer, for unstance.

There are many ways to reach us.

Feel free to use our social media channels on Facebook, Instagram and YouTube to give us feedback. You can also contact technical support directly if you have any questions, comments or problems. We look forward to receiving your feedback!

Technical support for customers

Have you purchased a product from the Homematic IP system and now have a question about it? Our technical support team will be happy to help you. Please send us a detailed description of your query as well as photos, screenshots or videos of your configuration.

You can reach us Monday to Friday from 9 am to 6 pm on telephone number +49 491 / 600 8 680, or you can write to us using our contact form.

Contact form

Our sales partners are here to help you with any questions you may have prior to purchasing:

  • General enquiries and sales
  • Detailed system designs based on service specifications, descriptions or floor plans
  • On-site service: mounting and installing devices, commissioning and setting up in the app
  • creating tailored programming using the automation editor

Use our practical search function to find your local sales partner.

Find a sales partner

Downloads

You can find a lot of important information about our products and our company here: Brochures, operating manuals, catalogues and much more.

go to the downloads

User Guide

Find out exactly what is possible with Homematic IP in our comprehensive User Guide. Download it now!

Download User Guide

Questions & answers

Good advice should never be expensive. Our overview gives you answers to the most frequently asked questions about our products and smart homes in general. 

View FAQs

YouTube

Around 14,000 subscribers, 175 videos, and over 8 million views: that’s our YouTube channel, where you can find something of interest about practically every product. Tutorials, live streams, product films and trade fair reports

go to the Homematic IP YouTube channel

Facebook

Over 30,000 smart home fans follow us on Facebook, where we regularly present applications, provide information about new products and are ready for your questions and comments.

go to the Homematic IP Facebook page

Instagram

You can find good tips and interesting inspiration on our Instagram profile. Several times a week, we show you how you can make your smart home even smarter.

go to the Homematic IP Instagram profile

Online seminars

Get more information about the Homematic IP system and its advantages quickly and easily. See for yourself how intuitive and user friendly our smart home solutions are in our online seminars. 

The basic online seminar provides an overview of the Homematic IP product portfolio and the wide range of applications. The system is set up with selected products live in the seminar. This gives you a good idea of how easy it is to install and operate the devices.

You can find all the current online seminars here. Select something suitable now.

go to the online seminars

What our customers say

No one can tell better than our customers how well Homematic IP smart home solutions perform in everyday use. We are always happy to receive their feedback on our products. Whether praise or criticism, every bit of feedback helps us to become better. And to better understand our customers and their wishes.

"My smart home feeling is when my house does the things I do manually every day, over and over again, automatically for me." Here, he relies on the smart functions that he can configure very easily and individually with the Homematic IP app. The broad product portfolio of Homematic IP makes it particularly easy for Alexander to combine different solutions - flexibly by radio or also wired and thus particularly fail-safe. "That's smart!"

– Alexander from Schwarmstedt –

"Heinz Joachim aus Nachrodt-Wiblingwerde ist begeisterter Homematic IP Anwender. Ihn fasziniert die Einfachheit von Homematic IP. "Das System ist einfach einzurichten und zu bedienen." Unter diesen Bedingungen kann Smart Home aus seiner Sicht auch das Leben älterer Menschen bereichern. "Das ist Technik, die auch ältere Menschen begeistert!"

– Heinz Joachim aus Nachrodt-Wiblingwerde –

Always here for you and your queries.

Whether you have a question about a product, something isn’t working as you wanted, you’re looking for a specialist partner, or you simply want to give us feedback: we are always here to help.

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FAQ

FAQs

This is where you’ll find the most important questions and our answers about our smart home solutions.

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Service

Service

Have you purchased a Homematic IP product and now have questions about how it works? Our technical support team will be happy to help you.

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Installateur Suche

Specialist tradespeople

Are you looking for a good specialist tradesperson near you? Simply use the convenient search function here on our website.

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Händler Suche

Dealers

You can get Homematic IP products and good advice all over Germany. Find the right dealer near you here.

Innovations, ideas, impulses: your news

Get first-hand news about the latest innovative smart home solutions. 

View all news